Using an entitlement management system like Poetic, you can identify what channels your products go through to get to your customers. Registration is the key to opening that view.WATCH THE VIDEO
Improve your customer satisfaction and reduce support overhead through custom notifications and entitlement-driven upgrades and product offerings to registered customers.HOW IT WORKS
With a better view into how and when your devices are sold and used, you will be better prepared to estimate and control your warranty and product liabilities. Let's talk about what we can do to help you.CONTACT US
Begin using an application infrastructure that can support your current registration programs as well as communicate with your new, smart products. See what Poetic can do with smart device usage information.LEARN MORE
You build products, ship those products to retailers and send serial numbers to Poetic.
Retailers sell products and can optionally send serial number information to Poetic.
Your customers can scan barcodes or go to your website to register their devices (using the serial number) and provide additional information.
With the end customer information in Poetic, you can schedule upgrades and notifications to be sent to just those customers who have registered the corresponding products or versions of products. Slice and dice the data however you wish. Poetic will help you keep all of the entitlement information accurate and up-to-date.
Embed your own, unique serial number algorithms into Poetic. Use those serial numbers to track devices through your sales channels to your customers.
Give your users a seamless experience with the Poetic UI. With resource properties and CSS3 styles, you can quickly modify the Poetic UI to look and feel like a natural part of your website or portal.
Add on the Upgrades module of Poetic to use your customer entitlement information to provide upgrades, make new product offers to select user groups and issue recalls, if necessary.
Poetic's comprehensive security configurations allow you to maximize your UI efforts. Channel users can have limited access to customer while admin users can access all customer informaiton all through the same interface.
With more than 90 SOAP and REST APIs available for integration with other systems, there is very little you can't do.
Steel Connect, Inc. is a publicly-traded diversified holding company (Nasdaq Global Select Market symbol "STCN") with two wholly-owned subsidiaries ModusLink Corporation and IWCO Direct that have market-leading positions in supply chain management and direct marketing.
ModusLink Corporation provides digital and physical supply chain solutions to many of the world's leading brands across a diverse range of industries, including consumer electronics, telecommunications, computing and storage, software and content, consumer packaged goods, medical devices, retail and luxury and connected devices. With a global footprint spanning North America, Europe and the Asia Pacific, the Company's solutions and services are designed to improve end-to-end supply chains in order to drive growth, lower costs, and improve profitability.
IWCO Direct is a leading provider of data-driven marketing solutions that help clients drive response across all marketing channels to create new and more loyal customers. It is the largest direct mail production provider in North America, with a full range of services including strategy, creative, and production for multichannel marketing campaigns, along with one of the industry's most sophisticated postal logistics strategies for direct mail.
For details on ModusLink Corporation’s solutions visit www.moduslink.com, read the company’s blog for supply chain professionals, and follow on LinkedIn, Twitter, Facebook and YouTube. For details on IWCO Direct visit www.iwco.com, read the company's blog, "Speaking Direct," or follow us on LinkedIn, Twitter, and Google+.