Using an entitlement management system like Poetic, you can identify what channels your products go through to get to your customers. Registration is the key to opening that view.WATCH THE VIDEO
Improve your customer satisfaction and reduce support overhead through custom notifications and entitlement-driven upgrades and product offerings to registered customers.HOW IT WORKS
With a better view into how and when your devices are sold and used, you will be better prepared to estimate and control your warranty and product liabilities. Let's talk about what we can do to help you.CONTACT US
Begin using an application infrastructure that can support your current registration programs as well as communicate with your new, smart products. See what Poetic can do with smart device usage information.LEARN MORE
You build products, ship those products to retailers and send serial numbers to Poetic.
Retailers sell products and can optionally send serial number information to Poetic.
Your customers can scan barcodes or go to your website to register their devices (using the serial number) and provide additional information.
With the end customer information in Poetic, you can schedule upgrades and notifications to be sent to just those customers who have registered the corresponding products or versions of products. Slice and dice the data however you wish. Poetic will help you keep all of the entitlement information accurate and up-to-date.
Embed your own, unique serial number algorithms into Poetic. Use those serial numbers to track devices through your sales channels to your customers.
Give your users a seamless experience with the Poetic UI. With resource properties and CSS3 styles, you can quickly modify the Poetic UI to look and feel like a natural part of your website or portal.
Add on the Upgrades module of Poetic to use your customer entitlement information to provide upgrades, make new product offers to select user groups and issue recalls, if necessary.
Poetic's comprehensive security configurations allow you to maximize your UI efforts. Channel users can have limited access to customer while admin users can access all customer informaiton all through the same interface.
With more than 90 SOAP and REST APIs available for integration with other systems, there is very little you can't do.
Steel Connect, Inc. (NASDAQ: STCN), through its wholly-owned subsidiary, ModusLink Corporation, executes comprehensive supply chain and logistics services that are designed to improve clients' revenue, cost, sustainability and customer experience objectives.
ModusLink is a trusted and integrated provider to the world's leading companies in consumer electronics, communications, computing, medical devices, software and retail. ModusLink's operations are supported by more than 21 sites across North America, Europe, and the Asia/Pacific region. For details on ModusLink's flexible and scalable solutions visit moduslink.com, and the Supply Chain Management Blog, our blog for supply chain professionals.
ModusLink designs and executes global supply chain, logistics and E-Commerce programs that help drive growth, reduce costs and enhance the customer brand experience for the world's leading companies. For more than 30 years, ModusLink has helped clients react quickly and strategically to the ever-shifting market dynamics that impact the end-to-end customer lifecycle.